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ALL fertilizers and soil optimization products are sold as-is.

If for any reason your product is lost, arrived damaged, or was not the item you ordered, please

include the reason (LOST/DAMAGED/WRONG ITEM) and the following information by opening a ticket. 

See instructions below:

  1. Click on the CONTACT US > SUBMIT A TICKET button
  2. Fill in the required fields (Your email address, Related issue, and Subject)
  3. Include the following information in the description:
  • Name
  • Order Number (if applicable)
  • Additional details to help us address your concerns

For verified lost, damaged, wrong, incomplete orders we can either send a comparable replacement at no additional charge or issue a refund for the cost of the item.

 

Please note our policy:

If you received a shipping notification email, your order is considered shipped.

At that point your order is non-cancellable / non-refundable / non-swappable.

Please understand that our shipping team is working to get packages out as quickly as possible.  Due to the shipping costs associated with these items we cannot process modifications, returns, or exchanges once an item has shipped.

ALL SALES ARE FINAL.

It is your responsibility to ensure that all billing and shipping address information is accurate at the time of placing your order.

Keywords: return, exchange, cancel, cancellation, refund, swap 

ALL of our grass seed products are sold as-is.

Unfortunately, we cannot take returns on grass seed. Our grass seed is stored in a secure, dry facility where it is not exposed to moisture, sunlight, or humidity. Once it leaves our warehouses we are no longer in control of those factors and even though you didn't expose it to anything like this in your garage on purpose, we could not resell that in good conscience. We wouldn't sell you seed that was sent back and we don't want to chance it with others either - hope you understand.

Additionally, shipping costs to return the product would be something we could not absorb as we keep the margins on these products as low as possible.

 

If for any reason your product is lost, arrived damaged, or was not the item you ordered, please

include the reason (LOST/DAMAGED/WRONG ITEM) and the following information by opening a ticket. 

See instructions below:

  1. Click on the CONTACT US > SUBMIT A TICKET button
  2. Fill in the required fields (Your email address, Related issue, and Subject)
  3. Include the following information in the description:
  • Name
  • Order Number
  • Additional details to help us address your concerns

For verified lost, damaged, wrong, or incomplete orders, we can either send a comparable replacement at no additional charge or issue a refund for the cost of the item. 

Keywords: return, exchange, cancel, cancellation, refund, swap, grass seed 

MERCHANDISE RETURNS

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We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@diygrasscare.com.

If your return is accepted, you will pay for return shipping. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@diygrasscare.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period


Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@digrasscare.com